Agile Manual

Logging In / Start of Day
Turn on your terminal and login to Agile (Sales): select the Agile icon on the desktop. Make sure Sales is selected. Enter your username and password. The...
Sat, 25 Mar, 2023 at 1:04 PM
Beginning an Order
Always begin by assigning an account to the order, and asking if they are a member. To search for a customer or member in AMS: Select either the ...
Sat, 25 Mar, 2023 at 1:09 PM
AMS- Sales
Sat, 25 Mar, 2023 at 1:15 PM
Maintenance
This page is an overview of how to navigate the maintenance side of agile. There are breakdowns of the following: How to search an order by last name or ...
Sat, 25 Mar, 2023 at 1:34 PM
Selling a Ticket
IN AMS Assign an account. Ask if they are a Hot Docs Member, in order to access their discount privileges. If they would like to buy a membership on the ...
Sat, 25 Mar, 2023 at 9:01 PM
Hot Docs Memberships
A Hot Docs Membership is a great way for people to get more bang for their buck, especially if they are buying a Curious Minds or Doc Soup package . Assi...
Sat, 25 Mar, 2023 at 1:42 PM
View/Edit a Customer or Member Record
Look up the member by clicking the Customer/Member button. Click the Info Icon, i.e: the speech bubble with a letter “i” in the middle. This will br...
Sat, 25 Mar, 2023 at 8:08 PM
Selling a Festival Packages
How to sell passes & packages: First, ask if they are a Hot Docs Member. If they are not a member and would like to become one, you will need to do t...
Wed, 19 Mar, 2025 at 11:46 AM
Operator Notice/Account Notes
Under the Freedom of Information Act and Protection of Privacy Act (FIPPA) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), ...
Sat, 25 Mar, 2023 at 8:10 PM
Searching for Films
You can search & sort the Events (Agile terminology for screenings) in several ways: by date, venue, category, film title, and sale status. Under *Ev...
Sat, 25 Mar, 2023 at 8:11 PM