IN AMS

  1. Assign an account. Ask if they are a Hot Docs Member, in order to access their discount privileges. If they would like to buy a membership on the spot, you must first
    run a Membership purchase. Follow the instructions for selling a Memberships, then return to this list. If they are not a member and do not wish to purchase one, pull up their customer account or make one.

  2. Click the Events Tab, then click Cinema Films or Festival films and the film list will appear in the centre pane

  3. Navigate to the screening they are interested in purchasing tickets for. You can search by Start Date or enter a Keyword in the Search

  4. Select the appropriate buyer type and number of tickets. Click Add. If they wish to buy for multiple shows, navigate to the other shows and add tickets as necessary.

  5. Once they have finished making their selections click Proceed.

  6. Confirm their order.

  7. Select a delivery method. Ask if they would prefer to pick them up at the box office or print at home.

  8. Take their payment and click Finalize

  9. A popup window will appear. Click Order Confirmation, the click & Send Confirmation. Notify the customer they will receive an email with a PDF of their tickets attached. They may print or present their mobile ticket for scanning at their screening.