Hot Docs Cinema

2025 Customer Support Training Docs 5

• Year Round Cinema Info
• Customer Support Festival Ticketing Doc
• Powerpoint Doc v1
• Important Policies
• Festival Powerpoint v2

FESTIVAL 2025 16

• **BANNED** Patrons
• Team Contacts
• Festival Contacts
• Festival Ticketing Overview
• Festival Venues

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Freshdesk Manual 7

• Starting your shift
• Merge duplicate emails
• Create a new email/ticket
• Using Freshcaller to make phone calls
• Edit ticket details

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Agile Manual 17

• Logging In / Start of Day
• Beginning an Order
• AMS- Sales
• Maintenance
• Selling a Ticket

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FAQ 5

• Cinesend Compatibility FAQ
• Hot Docs Festival FAQ
• Industry FAQ
• Accessibility
• Health and Safety FAQ

Calendar Links 2

• Hot Docs @ Home Film Tracker
• Cinema Calendar Link (Communications)

Archive 8

• friggy1985 should be advised that her bully behaviour is not accepted on Bridge Base
• Edward Hoppers painting Oil Study Of High Noon
• Merman cometh
• Bruin email
• Hot Docs 2022 Feedback

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