When you are signed into Freshdesk, remember to click on Tickets:
In the filters tab, make sure to changeCreated - anytime and Status - unresolved.So you can see all emails you need to respond to or hasn't been resolved yet:
*Changing the filters more in other categories will come more in handy if you are trying to find a specific ticket you need to resolve etc.
You will see tickets that are duplicates to either merge or delete as most at the beginning of the shift are ones to be deleted. 
We often get more spam emails coming into info@hotdocs.ca . Any Bulk emails from the mailing list can be deleted.
-Merge any duplicate emails.
Click on the Freshconnect icon and open team messages to chat or respond in:
If you want a better view to see all notications from tickets and messages, click on Open in Freshconnect:
