Hot Docs Cinema

When you are signed into Freshdesk, remember to click on Tickets: In the filters tab, make sure to changeCreated - anytime and Status - unresolved....

When they are duplicate emails, we should select the emails and then click merge: Once it is merged, it should look like this:  If it was merged...

There are two ways to create a new email.  If you are planning to send a new email out to a patron, create a new email. If you are planning to ...

We make phone calls through Freshcaller. We will need to schedule phone call times with patrons who email us as we do not have an active phone line. So we w...

You may need to edit ticket details if you are merging tickets or if you want to change the email for the sender or the headline of a ticket.  Make sure...

What is great about Freshdesk you can have discussions in a ticket. So you can talk about in chat function and not need to send emails to each other. Ma...

You can answer email with canned responses. In the email you are replying to, clicked on the Canned Responses Icon Then choose the canned re...