Package holders can make ticket exchanges online in their Hot Docs account.
1. Go to hotdocs.ca and log in to your account
2. Click on "My Account" at the top right of the page
.3. Under the drop down list, choose Return Tickets:
4. Select the film(s) you no longer wish to attend, scroll to the bottom and click "return selected tickets"
*It will turn blue once you have selected a ticket.
If you have a lot of tickets, you may need to scroll back up to click a confirmation pop up.
Once you click "Yes, return tickets" the ticket(s) you selected will go back into the public inventory, and you will have the credit returned to your ticket package or passholder account.