Ticketholders can find their voucher codes under My Calendar -> Watch Another Device of the film they are trying to watch:
*Once you click watch on another device, your voucher code will be activated for 48 hours:
When you need to issue new links for a film due to compatibility issues - further trouble shooting. You can go to Cinesend to create a new voucher code (for a new video link) or edit the voucher settings.
Find the film you need to get a new voucher for and go under Voucher -> Grant Voucher.
You give link to the landing page and voucher code( for those planning on watching on another device). It is good to give both out:
Make sure to edit the voucher code and set an expire date for 48 hours:
You may need to further trouble shoot with voucher codes by fixing the settings: turning IP address off or allowing them to watch the movie again after they have "redeemed"
To edit vouchers. Go to Viewers -> Vouchers
