"This is very helpful. Thanks so much."


"Thanks so much.  I am grateful for and impressed by your quick responses!!!
"Thanks so very much! Your customer service is the best as is your programming!"


"Thanks very much for your assistance and quick reply.
Have a great day."

"Dear Customer Support Team,

Thank you...  Hot Docs staff is the best!"


"You are fantastic

Thanks for your time

Much appreciated"


"Once again, thank you for your informative response and excellent customer service."


"Well, wow. That is superior , kind service !"

"Thanks so much for your top notch customer service."


"Thanks for your thorough and prompt reply! "


"Thank you for your prompt reply.  Have a great long weekend!"


"That is fantastic!    Thank you.  You deserve a medal. "


"Excellent response.  Thanks so much."


"Thank you so much for your help!"

"You're fantastic! We'll keep the same seats. MANY thanks! "


"Thank you very much. Keep up the good work."
"Well, bless your heart!  Thank you very much!"

"Thanks for getting back to me so quickly and clarifying. Customer service is not dead at Hot Docs!"

"Thank you for your assistance and for all of the content you allow us to stream from home, it's fantastic."

"Great! Thanks for so promptly replying and being so helpful. I look forward to the year of benefits."


"Thanks so very much for all of your help!
Time to do some outside walking:)!
Loved the fest:)"


"Thanks a lot for your assistance!"


"Thanks so much for your great service!"


"Thanks so much for your speedy response to my call for help this morning!  You must be working overtime.  I appreciate all the timely help that you have given me throughout the Festival. 

My deepest gratitude"


"Thank you so much.  You're very kind to walk me through all of this, especially on a weekend"


"You've been incredibly kind and patient and I really appreciate your help."

"Thank you so much.  I REALLY appreciate it."


"I've always been so impressed with how prompt and helpful Hot Docs has always been, whenever I've asked a question about anything.  A lot of places could benefit from following your example  on how to handle customer inquiries! "


"What a pleasure to read your e-mail, so thorough and thoughtful. Not very often do I get such a response that covers all the bases and more. Thank you and I’ll keep my eyes peeled. Perhaps your distributor knows when the release will get a wider release." 


"That was a really well crafted response.  Worth keeping on file for future." (From Alan)

"Thanks.... The course to took to rectify was perfect."


"Done. You are so helpful. I can’t tell you how much I appreciate you. Many thanks"


"Not sure who I was corresponding with Monday, but I received unbelievable service: this is not a common thing these days. It certainly deserves to be noted! I was having trouble accessing the Ailey film with a code I had, and whoever was on streaming support duty worked everything out for me; I loved the film so much! But better even than that was the care I received. Thank you!" (about Zech!)

 

"Done.
With Aplomb!
Thanks for your good work - even better that you recognize an error, and correct it promptly and helpfully.
Great work."


"Thanks for your help. You folks are the best!"


"I think Hot Docs does an outstanding job of the way it treats members.  Other organizations can learn from Hot Docs."


"You’ve been terrific (the usual Hot Docs standard), and we’re very happy to be back on. Thanks for looking at this, for acting so quickly, and for keeping me informed: you know that this high standard is not the standard which applies at most places."


'Got it now.  As usual you are the best supports. Hope to “see you at the movies” in real life soon.'


"Your customer service is terrific — we really did not expect a reply until tomorrow.
HotDocs has been a lifeline during the pandemic; we look forward to taking in some docs at the cinema when the world is back to “normal.”
Thanks again."
Dagmar Kanzler


"Thanks again for your prompt attention to my issue last night. I've just watched the doc and it was EXCELLENT!"


"Oooooohhhhhh! NOW I get it!!!  Mystery solved. Thanks very much for your excellent coaching!"


"thanks so much for fact filled !!! email - realize plans schedules change almost daily in our new world

will stay in touch - most helpful thanks again"


You are the best! Streaming support had always been excellent in service!


'By the way, your streaming support is amazing!'


"Thanks for such a comprehensive answer ... One way or another I WILL have a membership!!"


'Hot Docs have the best customer service in the history of customer service.'


"Thank you and the Hot Docs team for always being so wonderful!"


"Thank you very much.  I really appreciate your help with this.  Looking forward to both films!"


"Thank you very much for correcting the code. It works now. I also appreciate the walkthrough. The Burmese-Canadian community greatly appreciates Hot Docs for this kind opportunity."


"Wow, that was fast! Thank you so much!!"


"Many MANY thanks for such a SWIFT REPLY!  WOW! Appreciated! "


"This is amazing! Thank you!"


"Worked perfect! Thanks for the quick response and instructions. As always HotDocs is the best."


"Many many many thanks- y’all offer great support- and kindness."


"Thank you very much. I proudly am a member and find your programs to be wonderful and your service impeccable." 


"Thank you so much for rectifying this error and for refunding my payment. I appreciate your stellar service!"


"Hot Docs is so accommodating. Thank you."


"Great, thank you so much for all your help. You’re the sweetest." :)


"Thanks, I have said it before but I must say again.....your team is the best whem it comes to customer service.  You never fail to address my concerns."